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FAQs

FAQs

Who is ShelfGenie?

ShelfGenie is the only nationwide franchise designing, building and installing custom pull-out shelving solutions into existing cabinets. We are a National Association of Professional Organizers (NAPO) Industry Partner and received their Best Home Organizing Award two years in a row.

Where are your products made?

Our solutions are proudly designed and built in the U.S.A. It's a pleasure to offer a product that's NOT made in China.

What makes your product special?

ShelfGenie solutions are custom designed, built and installed storage solutions for existing cabinets. Our Classic and Designer lines come with a lifetime warranty.

What warranty do you offer on your products?

The offer varies by the grade of product: Glide-Out™ Basic offers three years on parts and installation. Glide-Out™ Classic and Glide-Out™ Designer series offers a Lifetime Warranty on parts and installation.

What is the ShelfGenie process?

Each client receives a FREE in-home consultation with one of our trained Designers. When a client makes a purchase, one of our company-certified Installers calls within 48 hours to schedule a field measurement. Six to eight weeks after the field measurement, the same Installer contacts the client to arrange a convenient installation date and time. 98% of our installations take less than a day because we do most of the finish work before we get to the house. ShelfGenie handles each step of the design and install process.

Are your products for the kitchen only?

While ShelfGenie started in the kitchen, we can make any space more accessible with our proprietary solutions designed to fit your unique lifestyle. We can create a custom solution for your bathroom, home office, basement, entertainment center, laundry room, workshop, craft room and garage that will dramatically increase your organization and accessible storage space.

How can the shelves close around plumbing and gas lines?

ShelfGenie will custom-design a shelving solution for your spaces under the sink and stove top, providing full clearance that works around pipes while maximizing storage capability in these spaces.

What makes the Glide-Out™ Classic finish so superior?

Our proprietary Kerwin Coating™ is an ultraviolet cured top-coat that is harder than catalyzed acrylics and other conventional flat line finishes ensuring our Glide-Outs look as good in 20 years as the day they were installed. We subject our Kerwin Coating to extensive quality assurance testing. Although your Glide-Outs won’t ever experience these extreme conditions, we’ve ensured that they will stand up to most anything you can throw at them. Our tests include:

Temperature Check

No cracking after one hour at 158˚ F.

No cracking after one hour at -4˚ F.

Adhesion Test

Using several standardized tests for the adhesion of the coating, the results showed no significant flaking or detachment from the product.

Chemical Test

None of the following chemicals had any effect on our drawer panels after 24 hours:

Vinegar, Lemon Juice, Orange Juice, Ketchup, Coffee, Olive Oil or 100% Alcohol .

What is a stile and why do you remove it?

The stile is the vertical bar between cabinet doors. The doors close against the stile, acting a “backstop” for the doors. A stile is not structural, and therefore can be removed. With a stile in place, you are limited to the size of the items you can place in your cabinets, and accessibility is much more difficult. ShelfGenie can remove your center stile and install wider Glide-Outs™ to maximize the available storage space in your cabinets.